The pump has been displaced / The pipe has fallen off. This may happen during shipping. Simply place the pump at the back of the water tank where there is a rectangular dent. Also, make sure that the pipe is properly connected to the pump. To access the reservoir, you must disassemble the unit. Visit…

The sensor is not connected. See how to install the soil moisture sensor here>>. The cover on the soil moisture sensor has fallen apart Simply reattach the cover with superglue.

Minor scratches on the tank are normal and may have occurred during shipping. It will not affect your viewing of the plants. Keep the tank clean by wiping with a microfiber cloth. With some DIYs, these scratches and can be removed using a surface polishing compound. You can use various kinds including automotive scratch removers.…

The parts are design to fit together perfectly with weight inside the tank. Once you have added plants and soil to your tank, the parts will soon settle and fit together with time.

If you are missing parts, please let us know so we can send them to you. Contact Us

There are a few reasons why it may not be raining properly. 1. The water is too low Check the water level in the reservoir. If the level is too low, it will not rain. 2. The rain tracks are not correctly positioned or oriented It is possible that the tracks have shifted or rotated,…

First of all, make sure that your SmartTerra is placed on a rigid and level surface. Be careful when moving the unit when there is water inside the reservoir as it may spill out.There are two locations that are particularly sensitive to leaking. Please make sure that these two parts are secure. Please be gentle…