Shipping Policy

Shipping Costs and Delivery Times

Shipping costs and delivery times will vary depending on where you are. We are working to expand our operations to serve additional areas.

Please expect delivery to take 5-14 Business Days.

We are currently shipping to: Thailand, United States, Canada, Japan, Singapore, Hong Kong, Taiwan, South Korea, Belgium, Denmark, France, Germany, Ireland, Italy, Luxembourg, Netherlands, Portugal, Spain, Sweden, Switzerland, United Kingdom, Israel, United Arab Emirates, Australia.

If you do not find your country in this list, please Contact Us.

Missing or Damaged Packages

Please reach out to us directly if you have any questions or concerns about your order. Contact Us

Returns & Exchanges

Thank you for shopping at SmartTerra. If you are not entirely satisfied with your purchase, we're here to help.

Before you purchase the SmartTerra, please make sure that it is something you really want. Returns and exchanges are not accepted unless requested by us.

If you receive a defective item, please contact us. We will work with you to fix any problem, and send replacement parts as needed. If we determine that your unit must be exchanged, we will provide you with further instructions.

If you have any questions, please Contact Us.