Does not rain properly
There are a few reasons why it may not be raining properly.
1. The water is too low
Check the water level in the reservoir. If the level is too low, it will not rain.
2. The rain tracks are not correctly positioned or oriented
It is possible that the tracks have shifted or rotated, perhaps during shipping. Open the lid, and check that the Rain Drippers (holes of rain tracks) are facing downwards towards the tank. Also, there should be spacing at the end of the rain tracks for air to vent out.
If one or both of the rain tracks are out of place, try shifting or rotating them by hand. If you are unable to do that, please see the video below which will guide you on how to adjust them.
This video shows how to adjust the rain tracks. You will need: a screwdriver.
3. The pump is not calibrated
If it is still not raining properly, you may have to recalibrate the pump through the app.
Go to Settings > Rain Pump Calibration
Calibrate the pump according to instructions in the app
4. The rain tracks are clogged
Wipe along the track with a piece of cloth, and check whether the rain tracks are clogged. If that is the case, poke through the holes with a sharp end.